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Customer Service

Delivery Options
Orders can be sent to either your home address or a specified delivery address. This allows you to have your consignments sent to your place of work, a friend's address or where ever is most convenient for you.
All orders need to be signed for: We cannot be held responsible for any consignments that are not signed for.
Standard delivery is 3-5 working days. However we try to despatch all orders quicker than this if we can. In the unlikely event that a product you order is not available, we will notify you by e-mail and give you an estimate of when the item will be with you, or offer a full refund including postage paid.
Privacy & Security

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers' hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Riding Hats Online.

Your Consent
By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy
If the privacy policy changes at any time the updates will be displayed on this page. This policy was last modified on 31.01.2010.
Returns & Replacements
You are welcome to return any item purchased from Riding Hats Online for a refund. For an exchange - please follow the simple steps below to ensure a smooth, quick service, although please beware that there may be a price difference between sizes.

1. You are welcome to return any part of your order to us within 14 days from the time of receipt of your order for an exchange (less postage).
2. There is no need to contact us to advise of a return, simply complete the returns form and post it back to us and we will arrange any payment adjustment. Please ensure your parcel is packaged appropriately for return: clearly labelled with your name, address entered and respective details onto the returns form.
3. Goods being returned must be unworn, unused, unsoiled, undamaged and presented in their original packaging with all tags still attached to the product.
4. Take your parcel to the post office and send it back to us. (We strongly recommend that you obtain proof of postage and ask at the post office for a signature to be obtained from us on delivery, as we cannot compensate you for failure of delivery).
5. If you are returning an item because it is faulty please remember to mark on the returns form what the fault is and whether you require a replacement or refund. If a refund is requested it shall be credited minus the postage costs.
6. If you wish to exchange a product for a different size/colour etc, simply send back the item you do not wish to keep, using the returns procedure above. Once your returned item has been received at goods in and passes the criteria mentioned in paragraph 3, we will despatch the alternative size or colour as requested free of postage costs.
7. Returns and exchanges must be clearly labelled with the following address.

Riding Hats Online ( Returns & Exchanges)
PO Box 95
Camborne
TR14 4BL
Ordering
1. Browse through the store until you find the items you wish to buy. You can also search for specific products by clicking on the search button.
2. Once you find a product you wish to buy, click the add to cart button after making all appropriate selections such as quantity, size and colour.
3. At this point you can either proceed to the checkout and pay for your chosen product or you can continue shopping.
4. When ready you can proceed to the checkout. At this point you will be asked for your address and payment details that we need to be able to satisfy the order. You also have the option of registering with us for a speedier checkout next time! Payment is by credit card and all prices are in pounds sterling inclusive of VAT where applicable. We accept all major credit/debit cards including Visa, Mastercard, Maestro, Solo, Electron.
5. Colours may vary and are there as a guide only. We aim to despatch goods within 3 days of receiving the order.
6. When placing your order, you need to remember that we are unable to dispatch outside of the UK & NI.

1.UK Mainland inc Scotland & NI £5.00

For multiple items or larger items we reserve the right to increase the postage costs.
Payment, Pricing & Promotions
Although Riding Hats Online make every effort to ensure the pricing and information displayed within the website is correct please be advised that pricing is subject to change and we will update these as soon as possible. Riding Hats Online will send you new products and promotions as and when they become available if you have subscribed to our newsletter.
Viewing Orders
If at any time you would like to view the status of any orders you have made or your wishlist, simply log in to your account from the log in button on the top right of the page. If you forget your password you can enter the e-mail address you registered with and a new password will be sent to you immediatley.
Updating Account Information
If at any time you would like to update your personal information simply log in to your account from the log in button on the top right of the page. If you forget your password you can enter the e-mail address you registered with and a new password will be sent to you immediatley.
From this page you can update your contact information, primary billing address, primary shipping address and your newsletter subscription options.